服务环境感知与顾客公民行为倾向关系的实证研究

宋扬;马钦海;

Empirical research on the relationship between perceived servicescape and customer citizenship behavioral intention

Song, Yang (1); Ma, Qin-Hai (1)

东北大学学报(自然科学版) . 2012, (9): 1353 -1356 . DOI: -