东北大学学报（社会科学版）

东北大学学报（社会科学版） ›› 2018, Vol. 20 ›› Issue (5): 475-482.DOI: 10.15936/j.cnki.1008-3758.2018.05.006

• 经济与管理研究 • 上一篇    下一篇

基层公务员职业倦怠感评价指标及影响因素研究

吕维霞1，徐晓明2，王超杰1   

  1. (1.对外经济贸易大学公共管理学院，北京100029;2.宁波海关监察科，浙江宁波315012)
  • 收稿日期:2018-01-10 修回日期:2018-01-10 出版日期:2018-09-25 发布日期:2018-09-25
  • 通讯作者: 吕维霞
  • 作者简介:吕维霞(1970-)，女，内蒙古包头人，对外经济贸易大学教授，管理学博士，主要从事公共服务管理研究。
  • 基金资助:
    北京市社会科学基金研究基地重点资助项目(16JDGLA021)。

Research on Evaluation Indicators and Influencing Factors of Job Burnout of Grassroots Civil Servants

LYU Wei-xia1， XU Xiao-ming2， WANG Chao-jie1   

  1. (1.School of Public Management， University of International Business and Economics， Beijing 100029， China; 2. Department of Supervision， Ningbo Customs， Ningbo 315012， China)
  • Received:2018-01-10 Revised:2018-01-10 Online:2018-09-25 Published:2018-09-25
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摘要： 基于Maslach职业倦怠理论和工作匹配理论，通过深度访谈和文献回顾，确定情绪低落、人格分裂、缺乏成就感3个评价指标，也确定了职业控制困难、职业价值降低和职业激励不足3个影响因素，并建立了3个评价指标和3个影响因素之间的9个假设关系，验证了影响因素对公务员职业倦怠感的影响机理，分析了不同统计属性对海关基层公务员间的职业倦怠感的影响差异性。研究结果表明:职业控制困难容易导致情绪低落;职业价值降低容易导致情绪低落、人格分裂、缺乏成就感;职业激励不足容易导致人格分裂。

关键词: 基层公务员, 职业倦怠感, 职业价值

Abstract: Based on Maslach's theories of job burnout and job matching， three evaluation indicators， namely， low mood， split personality and lack of achievement are determined after in-depth interviews and literature review. Three influencing factors， namely， difficulty in occupational control， low occupational value and inadequate occupational motivation， are also identified. Nine hypothetical relationships among the three evaluation indicators and three influencing factors are established. The influence mechanism of influencing factors on civil servants' job burnout is verified， and the differences of different statistical attributes on the sense of job burnout among customs civil servants are analyzed. The data shows that occupational control difficulties can easily lead to low mood， lower professional value can lead to low mood， split personality， and lack of sense of accomplishment and professional incentives can lead to personality split.

Key words: grassroots civil servants, job burnout, occupational value

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