家庭工作界面因素对情绪劳动的影响机制

doi:10.12068/j.issn.1005-3026.2016.08.029

东北大学学报:自然科学版 ›› 2016, Vol. 37 ›› Issue (8): 1207-1211.DOI: 10.12068/j.issn.1005-3026.2016.08.029

家庭工作界面因素对情绪劳动的影响机制

刘喆^1,2，杨勇²，马钦海¹，李喆²

(1. 东北大学工商管理学院，辽宁沈阳110169； 2. 东北大学秦皇岛分校经济学院，河北秦皇岛066004)

收稿日期:2015-05-11 修回日期:2015-05-11 出版日期:2016-08-15 发布日期:2016-08-12
通讯作者: 刘喆
作者简介:刘喆(1984-)，女，内蒙古包头人，东北大学博士研究生；马钦海(1963-)，男，山东鱼台人，东北大学教授，博士生导师.
基金资助:
国家自然科学基金资助项目(71272162，71401028)；辽宁省社会科学规划基金一般项目(L15BGL036)；河北省高等学校人文社会科学研究青年拔尖项目(BJ201607)；中央高校基本科研业务费专项资金资助项目(N142303005).

Impact Mechanism of Family-to-Work Interface on Emotional Labor

LIU Zhe^1,2， YANG Yong²， MA Qin-hai¹ ， LI Zhe²

1. School of Business Administration， Northeastern University， Shenyang 110169， China; 2. School of Economics， Northeastern University at Qinhuangdao， Qinhuangdao 066004， China.

Received:2015-05-11 Revised:2015-05-11 Online:2016-08-15 Published:2016-08-12
Contact: LIU Zhe
About author:-
Supported by:
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摘要/Abstract

摘要： 为了研究服务型员工的家庭因素对其工作表现的影响，通过三个阶段的问卷调研，并运用SPSS和AMOS分析工具对调研结果进行分析.结果表明:服务员工家庭工作冲突会抑制情绪劳动中深层表演与真实表达；家庭工作增益会促进情绪劳动中深层表演与真实表达；家庭工作冲突对表层表演的正向影响会随着家庭工作平衡的增强而减弱；家庭工作增益对表层表演的负向影响、对深层表演的正向影响会随着家庭工作平衡的增强而增强.

关键词: 家庭工作冲突, 家庭工作增益, 家庭工作平衡, 情绪劳动

Abstract: To study the impact of service employees’ family factors on their performance， a three-stage questionnaire survey was conducted by using SPSS and AMOS analytic tools. The results show that the family to work conflict of service employees could inhibit deep acting and genuine expression of emotional labor; family to work facilitation could promote deep acting and genuine expression of emotional labor; the positive relationship between family to work conflict and surface acting becomes weaker with the family-work balance increasing， and the negative relationship between family to work facilitation and surface acting and the positive relationship between family to work facilitation and deep acting become stronger with the family-work balance increasing.

Key words: family to work conflict, family to work facilitation, family-work balance, emotional labor

中图分类号:

C931.3

刘喆，杨勇，马钦海，李喆. 家庭工作界面因素对情绪劳动的影响机制[J]. 东北大学学报:自然科学版, 2016, 37(8): 1207-1211.

LIU Zhe， YANG Yong， MA Qin-hai ， LI Zhe. Impact Mechanism of Family-to-Work Interface on Emotional Labor[J]. Journal of Northeastern University Natural Science, 2016, 37(8): 1207-1211.

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家庭工作界面因素对情绪劳动的影响机制

Impact Mechanism of Family-to-Work Interface on Emotional Labor

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