东北大学学报（自然科学版）

东北大学学报:自然科学版 ›› 2014, Vol. 35 ›› Issue (12): 1801-1804.DOI: 10.12068/j.issn.1005-3026.2014.12.029

• 管理科学 • 上一篇    

基于前景理论的门诊预约决策方法

曹萍萍1， 李铭洋2， 李旭3   

  1. (1. 东北大学 工商管理学院， 辽宁 沈阳110819； 2. 辽宁大学 商学院， 辽宁 沈阳110136； 3. 沈阳农业大学 经济与管理学院， 辽宁 沈阳110866)
  • 收稿日期:2013-11-18 修回日期:2013-11-18 出版日期:2014-12-15 发布日期:2014-09-12
  • 通讯作者: 曹萍萍
  • 作者简介:曹萍萍(1981-)，女，山东泰安人，东北大学博士研究生，中国刑事警察学院讲师.
  • 基金资助:
    辽宁省社会科学基金重点资助项目(L12AJY008).

A Decision-Making Method for Outpatient Appointment Based on Prospect Theory

CAO Ping-ping1， LI Ming-yang2， LI Xu3   

  1. 1. School of Business Administration， Northeastern University， Shenyang 110819， China; 2. Business School， Liaoning University， Shenyang 110136， China; 3. College of Economics & Management， Shenyang Agricultural University， Shenyang 110866， China.
  • Received:2013-11-18 Revised:2013-11-18 Online:2014-12-15 Published:2014-09-12
  • Contact: LI Ming-yang
  • About author:-
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摘要： 针对患者给出关于医生和就诊时段的偏好排序的门诊预约决策问题，给出了一种基于前景理论的门诊预约决策方法.首先依据患者给出的关于医生的偏好排序，分别建立了针对医生的损失矩阵和收益矩阵，然后依据前景理论和矩阵规范化方法，构建了针对医生的规范化前景矩阵；类似地，依据患者给出的关于就诊时段的偏好排序，分别建立了针对就诊时段的损失矩阵和收益矩阵，进而构建了针对就诊时段的规范化前景矩阵；通过构建患者在各就诊时段内接受医生服务的综合前景矩阵，以所有患者综合前景值之和最大为目标，建立了门诊预约决策的优化模型，通过模型求解得到最终的预约决策结果.最后通过一个算例说明了提出方法的可用性.

关键词: 门诊预约, 偏好排序, 前景理论, 参照点, 优化模型

Abstract: For the outpatient appointment decision problem in which patients′ preferences for service time periods and doctors are given， a decision-making method for outpatient appointment based on prospect theory was proposed. Firstly， loss matrix and revenue matrix were given based on patients′ preferences for doctors， and then the standardized property matrix for doctors was proposed according to prospect theory and matrix standardized method; similarly， loss matrix and revenue matrix were given based on patients′ preferences for service time periods， and then the standardized property matrix for service time periods was proposed; further，by establishing the integrated property matrix of patients served by doctors in each time period， an optimization model that aims for maximizing the sum of patients′ integrated property values was developed， and the appointment decision result could be obtained by solving the model. Finally， an example was given to illustrate the use of the proposed method.

Key words: outpatient appointment, preference ordering, prospect theory, reference point, optimization model

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