顾客非理性行为对服务导向公民行为的作用机制基于应激源—紧张理论视角
杨勇,刘喆,孙福权
The Effect Mechanism of Customers Irrational Behaviors on Service-oriented Citizenship BehaviorsFrom the Stressor-strain Perspective
YANG Yong, LIU Zhe, SUN Fu-quan
东北大学学报(社会科学版)
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2016, (2): 152
-158
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DOI: 10.15936/j.cnki.1008-3758.2016.02.007