服务补救一定会导致顾客满意吗?—

贾薇，赵哲

Does Service Remedy Really Lead to Customer Satisfaction?——From the Perspective of Customer Emotions

JIA Wei， ZHAO Zhe

东北大学学报（社会科学版） . 2018, (1): 44 -51 . DOI: 10.15936/j.cnki.1008-3758.2018.01.007