Journal of Northeastern University(Social Science)
The Effect Mechanism of Customers Irrational Behaviors on Service-oriented Citizenship BehaviorsFrom the Stressor-strain Perspective
YANG Yong， LIU Zhe， SUN Fu-quan
Journal of Northeastern University(Social Science) . 2016, (2): 152 -158 .  DOI: 10.15936/j.cnki.1008-3758.2016.02.007