Journal of Northeastern University(Social Science)
An Exploratory Study on Frontline Employees' Response Strategies to Customer Misbehavior
LIU Ru-ping， ZHAO Man， FAN Guang-wei
Journal of Northeastern University(Social Science) . 2020, (2): 41 -49 .  DOI: 10.15936/j.cnki.1008-3758.2020.02.006