东北大学学报（社会科学版）

东北大学学报（社会科学版） ›› 2017, Vol. 19 ›› Issue (4): 385-392.DOI: 10.15936/j.cnki.1008-3758.2017.04.009

• 政治与公共管理研究 • 上一篇    下一篇

政府购买居家养老服务满意度的影响因素研究——基于国内四市的调查

储亚萍，何云飞   

  1. (安徽大学管理学院，安徽合肥230039)
  • 收稿日期:2016-12-09 修回日期:2016-12-09 出版日期:2017-07-25 发布日期:2017-07-20
  • 通讯作者: 储亚萍
  • 作者简介:储亚萍(1980-)，女，安徽利辛人，安徽大学副教授，管理学博士，主要从事政府改革与治理研究。
  • 基金资助:
    国家社会科学基金资助项目(15BZZ074)。

Influential Factors of Satisfaction with the Government's Purchasing In-home Elderly Services——Based on a Survey of Four Cities in China

CHU Ya-ping， HE Yun-fei   

  1. (Management School， Anhui University， Hefei 230039， China)
  • Received:2016-12-09 Revised:2016-12-09 Online:2017-07-25 Published:2017-07-20
  • Contact: -
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摘要： 提高居家养老服务受益者满意度是政府购买居家养老服务过程中的一项重要任务，因此，了解哪些因素影响政府购买居家养老服务满意度至关重要。通过文献回顾，归纳出质量、公平、效率、行政成本四个满意度影响因素，在此基础上作出理论假设。同时以SPSS 20.0为分析工具，对合肥、扬州、南京、厦门四市的数据调查结果进行相关分析和多元回归分析。研究结果表明:政府购买居家养老满意度与质量和效率呈正相关性，与行政成本呈负相关性。依据数据结论，提出以下建议:构建良好互动环境，提高质量、效率、行政成本向满意度转化的比率;优化效率，带动满意度各影响要素的整合;改善质量，充实满意度的内核;节约行政成本，实现满意度的可持续增长等。

关键词: 政府购买服务, 居家养老服务, 满意度

Abstract: In the process of the government's purchasing in-home elderly services， to improve the beneficiaries' satisfaction is an important task. Therefore， it is necessary to understand what will affect the beneficiaries' satisfaction. Based on the literature review， four influential factors of satisfaction were summed up， including quality， fairness， efficiency， and administrative cost， and theoretical assumptions were made on this basis. SPSS 20.0 was used to give the correlation analysis and multiple regression analysis based on the survey data obtained from Hefei， Yangzhou， Nanjing and Xiamen. The results showed that there is a positive correlation between satisfaction and quality or efficiency， and there is a negative correlation between satisfaction and administrative cost. Finally， based on the data results， it was proposed to construct a good interactive environment to improve the conversion ratio of quality， efficiency， administrative cost to satisfaction， optimize the efficiency to help integrate the influential factors of satisfaction， improve the quality to enrich the core of satisfaction and save the administrative cost to achieve a sustainable growth of satisfaction.

Key words: government's service purchase, in-home elderly service, satisfaction

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