心理弹性、工作重塑对创造力和创意实施行为的作用机制——基于服务业情境研究

doi:10.15936/j.cnki.1008-3758.2020.03.005

东北大学学报（社会科学版） ›› 2020, Vol. 22 ›› Issue (3): 29-37.DOI: 10.15936/j.cnki.1008-3758.2020.03.005

心理弹性、工作重塑对创造力和创意实施行为的作用机制——基于服务业情境研究

杨勇¹，刘子琪²，曹井柱¹

(1.东北大学秦皇岛分校管理学院，河北秦皇岛066004;2.华南理工大学工商管理学院，广东广州510641)

收稿日期:2019-08-23 修回日期:2019-08-23 出版日期:2020-05-25 发布日期:2020-05-25
通讯作者: 杨勇
作者简介:杨勇(1979-)，男，辽宁开原人，东北大学副教授，管理学博士，主要从事组织行为与服务管理研究。
基金资助:
辽宁省社会科学规划基金资助项目(L18BG034)。

The Mechanism of Psychological Resilience and Job Crafting on Creativity and Idea Implementation——A Study Based on Service Industry Context

YANG Yong¹， LIU Zi-qi²， CAO Jing-zhu¹

(1. School of Economics， Northeastern University at Qinhuangdao， Qinhuangdao 066004， China; 2. College of Business Administration， South China University of Technology， Guangzhou 510641， China)

Received:2019-08-23 Revised:2019-08-23 Online:2020-05-25 Published:2020-05-25
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摘要/Abstract

摘要： 在服务过程中，员工临时产生的“金点子”服务行为对满足顾客个性化需求至关重要。该类行为包括创造力和创意实施行为。从意义建构和心理资源双重视角，通过对300名服务员工的调研数据，运用SPSS 17.0和AMOS 20.0统计工具，探讨工作重塑、心理弹性对创造力与创意实施行为的作用机制。研究结果表明:工作重塑显著正向影响服务导向;心理弹性显著正向影响服务导向;服务导向显著正向影响创造力;服务导向显著正向影响创意实施行为;服务导向分别在工作重塑与创造力、创意实施行为之间起中介作用;服务导向分别在心理弹性与创造力、创意实施行为之间起中介作用。

关键词: 工作重塑, 心理弹性, 服务导向, 创造力, 创意实施行为

Abstract: In the service process， the temporary “golden idea” service behavior of employees， including creativity and idea implementation， is essential to meet the personalized needs of customers. From the two perspectives of meaning construction and psychological resources， this paper discusses the mechanism of job crafting and psychological resilience on creativity and idea implementation by using statistic tools of SPSS 17.0 and AMOS 20.0 to analyze the survey data of 300 service employees. The results show that job crafting has significantly positive effect on service orientation; psychological resilience has significant positive effect on service orientation; service orientation has significant positive effect on creativity; service orientation has significant positive effect on idea implementation; service orientation plays an intermediary role between job crafting， creativity and idea implementation; service orientation plays an intermediary role between psychological resilience， creativity and idea implementation.

Key words: job crafting, psychological resilience, service orientation, creativity, idea implementation

中图分类号:

F592.6

杨勇，刘子琪，曹井柱. 心理弹性、工作重塑对创造力和创意实施行为的作用机制——基于服务业情境研究[J]. 东北大学学报（社会科学版）, 2020, 22(3): 29-37.

YANG Yong， LIU Zi-qi， CAO Jing-zhu. The Mechanism of Psychological Resilience and Job Crafting on Creativity and Idea Implementation——A Study Based on Service Industry Context[J]. Journal of Northeastern University(Social Science), 2020, 22(3): 29-37.

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心理弹性、工作重塑对创造力和创意实施行为的作用机制——基于服务业情境研究

The Mechanism of Psychological Resilience and Job Crafting on Creativity and Idea Implementation——A Study Based on Service Industry Context

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