Mechanism Between Family-Work Interface and Proactive Customer Service Behavior——From the Service Climate Perspective
LIU Zhe1,2， YANG Yong1,2， TANG Jia-fu3
(1. School of Business Administration， Northeastern University， Shenyang 110169， China; 2. School of Economics， Northeastern University at Qinhuangdao， Qinhuangdao 066004， China; 3. School of Management Science and Engineering， Dongbei University of Finance and Economics， Dalian 116025， China)
LIU Zhe， YANG Yong， TANG Jia-fu. Mechanism Between Family-Work Interface and Proactive Customer Service Behavior——From the Service Climate Perspective[J]. Journal of Northeastern University(Social Science), 2017, 19(1): 20-26.
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