Journal of Northeastern University(Social Science) ›› 2019, Vol. 21 ›› Issue (2): 149-156.DOI: 10.15936/j.cnki.1008-3758.2019.02.006

• Economics and Management • Previous Articles     Next Articles

The Effects of Customer Resources on Customer Value Co-creation Behavior——The Moderating Role of Perceived Control and Subjective Norm

XIAO Meng1,2, MA Qin-hai1   

  1. (1. School of Business Administration, Northeastern University, Shenyang 110169, China; 2. School of Management, Shenyang University of Technology, Shenyang 110870, China)
  • Received:2018-10-05 Revised:2018-10-05 Online:2019-03-25 Published:2019-03-22
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Abstract: Based on the theory of resource, the impact of two kinds of customer resources on different customer's value co-creation behaviors through co-creation attitude explored, and the moderating effects of perceived control and subjective norm in this impact investigated. By a survey of 580 decoration customers, the SEM method used to test the corresponding hypotheses. The results show that human resources and relational resources and then influence the two forms of customer's value co-creation behaviors-customer's participation behavior and citizenship behavior; customer's co-creation attitude a partial mediating role between customer resources and customer's co-creation behaviors; the relationship between customer human resources and customer's co-creation attitude the relationship between customer human resources and customer's co-creation behaviors; the relationship between customer relation resources and customer's co-creation attitude the relationship between customer relation resources and customer's co-creation behaviors.

Key words: customer resources, value co-creation behavior, co-creation attitude, perceived control, subjective norm

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