Journal of Northeastern University(Social Science) ›› 2020, Vol. 22 ›› Issue (3): 29-37.DOI: 10.15936/j.cnki.1008-3758.2020.03.005

• Economics and Management • Previous Articles     Next Articles

The Mechanism of Psychological Resilience and Job Crafting on Creativity and Idea Implementation——A Study Based on Service Industry Context

YANG Yong1, LIU Zi-qi2, CAO Jing-zhu1   

  1. (1. School of Economics, Northeastern University at Qinhuangdao, Qinhuangdao 066004, China; 2. College of Business Administration, South China University of Technology, Guangzhou 510641, China)
  • Received:2019-08-23 Revised:2019-08-23 Online:2020-05-25 Published:2020-05-25
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Abstract: In the service process, the temporary “golden idea” service behavior of employees, including creativity and idea implementation, is essential to meet the personalized needs of customers. From the two perspectives of meaning construction and psychological resources, this paper discusses the mechanism of job crafting and psychological resilience on creativity and idea implementation by using statistic tools of SPSS 17.0 and AMOS 20.0 to analyze the survey data of 300 service employees. The results show that job crafting has significantly positive effect on service orientation; psychological resilience has significant positive effect on service orientation; service orientation has significant positive effect on creativity; service orientation has significant positive effect on idea implementation; service orientation plays an intermediary role between job crafting, creativity and idea implementation; service orientation plays an intermediary role between psychological resilience, creativity and idea implementation.

Key words: job crafting, psychological resilience, service orientation, creativity, idea implementation

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