Journal of Northeastern University(Social Science) ›› 2021, Vol. 23 ›› Issue (1): 78-86.DOI: 10.15936/j.cnki.1008-3758.2021.01.010

• Politics and Public Management • Previous Articles     Next Articles

Research on the Influence of Citizens' Demand on Government Responsiveness Discourse: An Empirical Analysis Based on the 12345 Platform Data in District G, City F

YAN Haina1, XIE Qiaoyan2   

  1. (1. School of Politics and Public Administration, South China Normal University, Guangzhou 510006, China; 2. School of Public Affairs, Xiamen University, Xiamen 361005, China)
  • Published:2021-02-08
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Abstract: In recent years, the network platform for political inquiry has been constantly improved,which has provided a convenient channel for the interaction between the government and the public. More and more scholars pay attention to the relationship between the expression of citizens' demand and the responsiveness of the government. Most of the existing studies focus on the influence of citizens' demand on the government's ability and effectiveness of responsiveness, but seldom analyze specific discourse interactions between the government and the public based on the perspective of political rhetoric. Taking District G of City F as a case, this study explores the influence of citizens' demand on the government responsiveness discourse by using the complete work order data of citizens' demand (a total of 3427 samples) on its 12345 platform for three consecutive months. The results show that the government responsiveness discourse is significantly affected by the discourse of citizens' demand, the types of citizens' demand, the fields of demand and whether they voluntarily provide personal information. Thus, the citizens' demand and the government responsiveness are both selective during their interaction, which is a kind of strategic interaction. It implies that the foundation of political trust between government and citizens is inadequate.

Key words: government responsiveness; citizens' demand; interaction between the government and the public; 12345 platform

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