东北大学学报（自然科学版）

东北大学学报(自然科学版) ›› 2010, Vol. 31 ›› Issue (9): 1361-1364.DOI: -

• 论著 • 上一篇    下一篇

评价知识库构建效果的框架与流程

孙培山;樊治平;陈曦;康峰;   

  1. 东北大学工商管理学院;
  • 收稿日期:2013-06-20 修回日期:2013-06-20 出版日期:2010-09-15 发布日期:2013-06-20
  • 通讯作者: -
  • 作者简介:-
  • 基金资助:
    国家自然科学基金资助项目(70721001);;

Framework and process for evaluating the construction effectiveness of knowledge base

Sun, Pei-Shan (1); Fan, Zhi-Ping (1); Chen, Xi (1); Kang, Feng (1)   

  1. (1) School of Business Administration, Northeastern University, Shenyang 110004, China
  • Received:2013-06-20 Revised:2013-06-20 Online:2010-09-15 Published:2013-06-20
  • Contact: Sun, P.-S.
  • About author:-
  • Supported by:
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摘要： 知识库在现代企业和客户服务机构中得到广泛使用,对知识库构建的效果进行评价是企业衡量其实施知识库构建项目成功与否的关键,也为企业对知识库进行动态改进和维护提供了指导.在已有相关评价方法的文献分析的基础上,针对企业知识库构建效果的评价问题,提出了评价知识库构建效果的一种框架,并给出了相应的知识库构建效果评价流程.最后,通过一个实例分析说明了所给出的框架与流程的可行性和应用价值.

关键词: 知识库, 构建效果, 框架, 流程, 评价指标

Abstract: Knowledge base has been widely using in enterprises and customer service organizations. Evaluating the construction effectiveness of knowledge base is very important. It plays a key role for enterprises in determining the success or failure of the program related to knowledge base construction and providing guidance to improve and maintain knowledge base dynamically. On the basis of several earlier works relevant to the evaluation methods, a framework for evaluating the construction effectiveness of knowledge base is presented and the corresponding evaluation process is given. An example is given to illustrate the practicability and application value of the proposed framework and process.

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