Journal of Northeastern University(Natural Science)
Robust Program Model of Human Resource Management for Staffing Call Centers
GONG Jun， JIA Qian-qian， ZHANG Jia-sheng， YU Miao
Journal of Northeastern University Natural Science . 2018, (1): 20 -25 .  DOI: 10.12068/j.issn.1005-3026.2018.01.005