Journal of Northeastern University(Natural Science)
Service Quality Evaluation Method Based on Customers′ Linguistic Assessment Information
ZHANG Chongyang， FAN Zhiping， YU Chao， LI Mingyang
Journal of Northeastern University Natural Science . 2014, (11): 1655 -1658 .  DOI: 10.12068/j.issn.1005-3026.2014.11.030