国外服务标准化研究综述

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东北大学学报（社会科学版） ›› 2012, Vol. 14 ›› Issue (4): 311-317.DOI: -

国外服务标准化研究综述

张端阳

(中山大学管理学院，广东广州510275)

收稿日期:2011-12-18 修回日期:2011-12-18 出版日期:2012-07-25 发布日期:2015-11-10
通讯作者: 张端阳
作者简介:张端阳(1973-)，男，湖南衡阳人，中山大学博士研究生，主要从事产业组织与管理研究。
基金资助:
国家社会科学基金资助项目(11BJL063);教育部哲学社会科学重大课题攻关资助项目(11JZD023)。

A Review of Overseas Research on Service Standardization

ZHANG Duan-yang

(Business School， Sun Yat-sen University， Guangzhou 510275， China)

Received:2011-12-18 Revised:2011-12-18 Online:2012-07-25 Published:2015-11-10
Contact: -
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摘要/Abstract

摘要： 服务标准是国家主权在服务领域的延续，对服务业的发展具有重大的促进作用。国外服务标准化研究可归纳为服务标准的定义与分类和服务标准化的经济效益分析、陷阱阻碍分析、供给与需求分析、系统理论分析、政策分析等六个方面。目前国外服务标准化研究主要存在公共产品论、竞争工具论和系统工程论等三种思路。公共产品论导致了服务标准化经济效益和陷阱阻碍分析的崛起，竞争工具论使得服务标准化供给与需求的分析盛行，系统工程论为基于系统理论的服务标准化工程研究提供了土壤。深入分析国外服务标准化研究的理论进展，可为我国的服务标准化研究提供借鉴。

关键词: 服务标准化, 效益分析, 系统工程

Abstract: Service standards can reflect the sovereignty of a country in the service sector， which play a significant role in promoting the development of service industry. In general， the overseas research on service standardization can be reviewed from six aspects: definitions and classifications， economic benefit analysis， pitfall analysis， supply and demand analysis， system theory analysis and policy analysis. In the current research on service standardization， there are three schools of thought， i.e.， public goods theory， competitive tool theory and system engineering theory. Public goods theory has led to the increasing analyses on economic benefits and pitfalls of service standardization. Competitive tool theory has made the supply and demand analysis of service standardization a prevalent topic， while system engineering theory has laid a firm foundation for the system theory based research on service standardization. A comprehensive analysis of the theoretical progress of overseas research on service standardization can provide a valuable reference for the relevant research in China.

Key words: service standardization, the analysis of economic benefit, system engineering

中图分类号:

F019.6

张端阳. 国外服务标准化研究综述[J]. 东北大学学报（社会科学版）, 2012, 14(4): 311-317.

ZHANG Duan-yang. A Review of Overseas Research on Service Standardization[J]. Journal of Northeastern University(Social Science), 2012, 14(4): 311-317.

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国外服务标准化研究综述

A Review of Overseas Research on Service Standardization

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