An Exploratory Study on Frontline Employees' Response Strategies to Customer Misbehavior
LIU Ru-ping1， ZHAO Man1， FAN Guang-wei2
(1. School of Business Administration， Northeastern University， Shenyang 110169， China; 2. School of Business Administration， Shenyang Pharmaceutical University， Shenyang 110016， China)
LIU Ru-ping， ZHAO Man， FAN Guang-wei. An Exploratory Study on Frontline Employees' Response Strategies to Customer Misbehavior[J]. Journal of Northeastern University(Social Science), 2020, 22(2): 41-49.
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