Abstract: Based on Parasuraman, Zeithaml, Berry (PZB) model for service quality, a comprehensive fuzzy evaluation model for medical-care quality is presented, of which the performance criteria and criterion weights are both determined by the questionnaire method and fuzzy multiple attribute decision making. It's found that satisfactory medical equipments and good medical-care results are the most important ones among the 19 performance criteria through a 4-factor investigation made to the study. The result proves the feasibility of evaluating medical-care quality with comprehensive fuzzy evaluation method and offers directions for future improvement of hospitals.