关键词: 公共服务创新; 包容性发展; 公共价值; 公共服务奖

Abstract: Through a qualitative content analysis method， this paper studies 60 award-winning cases of UN public service awards from 2015 to 2020， refines and summarizes the innovative logic of inclusive development of public service. It is found in the study that inclusive development of public services has three innovative logics: policy innovation， process innovation and governance innovation. Among them， policy innovation demonstrates the concept of “leaving no one behind” and emphasizes responding to the needs of special groups through differentiated public service supply and expanding their development opportunities， so that everyone can have equal access to public services. Process innovation emphasizes that technology can empower the holistic service supply and thus improve the public service capacity so that more people can enjoy high-quality public services. Governance innovation emphasizes the joint provision of public services by multiple entities and the enhancement of cooperation among entities to promote the joint creation of public value.

Key words: public service innovation; inclusive development; public value; public service award