关键词: 社区居家养老服务, 需求层次, 供给优先序, 精准服务

Abstract: The mismatch between the supply and demand for community home care services is caused by failure to consider the impact of age on the physical function of the elderly， their mental health and demand for community home care services. Based on age classification and the theory of attractive quality， the Kano methodology and Topsis methodology， this paper measures the level of demand for community home care services of all age groups in J Street， Shanghai. It is found that the demand of the elderly in all age groups for the basic public services from the community are greater than the community services for the elderly; older seniors have higher demands for food service， emergency services and emergency assistance than younger seniors. Seniors of all age groups have lower demands for mental comfort services and door-to-door medical services. Therefore， it is proposed to construct a bottom-up decision-making model for the provision of community home care services， providing a “menu-style” community home care service system by measuring the demand level of the elderly according to their ages to relieve the conflict between the supply and demand of community home care services and increase the sense of satisfaction and gain of the elderly.

Key words: community home care service, demand level, supply priority, accurate services