Working Mechanism Between Emotional Labor and Organizational Citizenship Behavior: From the Service Climate Perspective
ZOU Zhen-dong1， YANG Yong2， WANG Hui3， MA Qin-hai1
1. School of Business Administration， Northeastern University， Shenyang 110619，China; 2.School of Management， Northeastern University at Qinhuangdao， Qinhuangdao 066004， China; 3. Finance and Economics Department， Northeastern University at Qinhuangdao， Qinhuangdao 066004， China.
ZOU Zhen-dong， YANG Yong， WANG Hui， MA Qin-hai. Working Mechanism Between Emotional Labor and Organizational Citizenship Behavior: From the Service Climate Perspective[J]. Journal of Northeastern University Natural Science, 2017, 38(3): 448-452.
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