Robust Program Model of Human Resource Management for Staffing Call Centers
GONG Jun1， JIA Qian-qian1， ZHANG Jia-sheng2， YU Miao3
1. School of Information Science & Engineering， Northeastern University， Shenyang 110819， China; 2. School of Control Engineering， Northeastern University at Qinhuangdao， Qinhuangdao 066004， China; 3. School of Management， Shenyang Jianzhu University， Shenyang 110168， China.
GONG Jun， JIA Qian-qian， ZHANG Jia-sheng， YU Miao. Robust Program Model of Human Resource Management for Staffing Call Centers[J]. Journal of Northeastern University Natural Science, 2018, 39(1): 20-25.
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