东北大学学报（社会科学版）

东北大学学报（社会科学版） ›› 2017, Vol. 19 ›› Issue (5): 468-475.DOI: 10.15936/j.cnki.1008-3758.2017.05.005

• 经济与管理研究 • 上一篇    下一篇

市场化改革中公众感知的公共服务有效提供模式实证研究——以四所高校食堂为例

吕维霞1，叶岚2，刘银灿3   

  1. (1.对外经济贸易大学公共管理学院，北京100029;2.中共上海市委党校地方治理创新协同研究中心，上海200233;3.中国海关博物馆人事保卫部，北京100730)
  • 收稿日期:2016-12-16 修回日期:2016-12-16 出版日期:2017-09-25 发布日期:2017-09-20
  • 通讯作者: 吕维霞
  • 作者简介:吕维霞(1970-)，女，内蒙古包头人，对外经济贸易大学教授，管理学博士，主要从事政府绩效评估、公共服务管理研究;叶岚(1988-)，女，浙江杭州人，中共上海市委党校讲师，主要从事政府治理创新研究。
  • 基金资助:
    教育部人文社会科学研究一般资助项目(2013YJA630061);国家社会科学基金资助项目(14BZZ066)。

An Empirical Research on the Effective Modes of Public Service of Public Perception in the Market-oriented Reform——A Case Study of Four College Cafeterias

LYU Wei-xia1， YE Lan2， LIU Yin-can3   

  1. (1. School of Public Administration， University of International Business and Economics， Beijing 100029， China; 2. Research Center for Local Governance Innovation Synergy， Shanghai Party Institute of CCP， Shanghai 200233， China; 3. Human Resource and Security Department， China Customs Museum， Beijing 100730， China )
  • Received:2016-12-16 Revised:2016-12-16 Online:2017-09-25 Published:2017-09-20
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摘要： 以高校为例，基于公众感知质量和感知价值等感知绩效的差异性分析了哪些市场化改革模式更加有效，以判断不同服务模式的特点和作用，判断哪些市场化改革模式更适合公益性强的服务机构。通过对四所高校食堂的实证研究发现:混合提供模式比单纯合同外包模式更加有效;在同一个部门内部，服务外包与自制模式在公众感知绩效方面，没有显著差异性;合同外包的程度影响了服务绩效，自制与外包混合的模式比较适合于公益性强的公共机构。

关键词: 公共服务, 感知绩效, 高校食堂

Abstract: Taking colleges for example and based on the differences of perceived performance such as perceived quality and perceived value， the effectiveness of market-oriented reform models is analyzed in order to assess the characteristics and functions of different service modes and to decide which market-oriented reform models are more suitable for public welfare service organizations. Through an empirical study of four college cafeterias， it is found that the mixed mode is more effective than the pure contract outsourcing model; there is no significant difference in public perception performance between contract outsourcing and self-made mode in the same department; the degree of contract outsourcing may affect the service performance， and the mixed model of self-production and outsourcing is more suitable for the public institutions with stronger public welfare.

Key words: public service, perceived performance, college cafeteria

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