Journal of Northeastern University Natural Science ›› 2016, Vol. 37 ›› Issue (8): 1207-1211.DOI: 10.12068/j.issn.1005-3026.2016.08.029

• Management Science • Previous Articles     Next Articles

Impact Mechanism of Family-to-Work Interface on Emotional Labor

LIU Zhe1,2, YANG Yong2, MA Qin-hai1 , LI Zhe2   

  1. 1. School of Business Administration, Northeastern University, Shenyang 110169, China; 2. School of Economics, Northeastern University at Qinhuangdao, Qinhuangdao 066004, China.
  • Received:2015-05-11 Revised:2015-05-11 Online:2016-08-15 Published:2016-08-12
  • Contact: LIU Zhe
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Abstract: To study the impact of service employees’ family factors on their performance, a three-stage questionnaire survey was conducted by using SPSS and AMOS analytic tools. The results show that the family to work conflict of service employees could inhibit deep acting and genuine expression of emotional labor; family to work facilitation could promote deep acting and genuine expression of emotional labor; the positive relationship between family to work conflict and surface acting becomes weaker with the family-work balance increasing, and the negative relationship between family to work facilitation and surface acting and the positive relationship between family to work facilitation and deep acting become stronger with the family-work balance increasing.

Key words: family to work conflict, family to work facilitation, family-work balance, emotional labor

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