Journal of Northeastern University(Natural Science) ›› 2023, Vol. 44 ›› Issue (4): 590-598.DOI: 10.12068/j.issn.1005-3026.2023.04.018

• Management Science • Previous Articles     Next Articles

Impacts of Supervisor, Coworker, and Customer Workplace Incivility on Employees’ Work Outcomes

ZHANG Lan-xia1, ZHAO Song-yan1, WANG Le-le1, QIAN Jin-hua2   

  1. 1. School of Business Administration, Northeastern University, Shenyang 110169, China; 2. School of Sciences, Northeastern University, Shenyang 110819, China.
  • Published:2023-04-27
  • Contact: ZHAO Song-yan
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Abstract: In light of affective events theory, and based on 457 matched samples and SEM(structural equation modeling) latent variable product indicator approach, the impacts of supervisor, coworker, and customer workplace incivility on task performance and counterproductive work behavior are discussed, and the mediating effect of negative emotion and the moderating effect of resilience are verified. The results show that supervisor and customer incivility negatively impact task performance; supervisor, coworker, and customer incivility positively impact counterproductive work behavior, and customer incivility has a stronger impact; negative emotion mediates the relationships between supervisor, coworker, and customer incivility and task performance and counterproductive work behavior; resilience weakens the positive impact of coworker incivility on negative emotion. This not only enriches the theoretical system of workplace incivility, but also provides references for organizations to effectively curb workplace incivility.

Key words: workplace incivility; task performance; counterproductive work behavior; negative emotion; resilience

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