Impacts of Supervisor， Coworker， and Customer Workplace Incivility on Employees’ Work Outcomes

doi:10.12068/j.issn.1005-3026.2023.04.018

Abstract

Abstract: In light of affective events theory， and based on 457 matched samples and SEM(structural equation modeling) latent variable product indicator approach， the impacts of supervisor， coworker， and customer workplace incivility on task performance and counterproductive work behavior are discussed， and the mediating effect of negative emotion and the moderating effect of resilience are verified. The results show that supervisor and customer incivility negatively impact task performance; supervisor， coworker， and customer incivility positively impact counterproductive work behavior， and customer incivility has a stronger impact; negative emotion mediates the relationships between supervisor， coworker， and customer incivility and task performance and counterproductive work behavior; resilience weakens the positive impact of coworker incivility on negative emotion. This not only enriches the theoretical system of workplace incivility， but also provides references for organizations to effectively curb workplace incivility.

Key words: workplace incivility; task performance; counterproductive work behavior; negative emotion; resilience

CLC Number:

ZHANG Lan-xia， ZHAO Song-yan， WANG Le-le， QIAN Jin-hua. Impacts of Supervisor， Coworker， and Customer Workplace Incivility on Employees’ Work Outcomes[J]. Journal of Northeastern University(Natural Science), 2023, 44(4): 590-598.

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