Journal of Northeastern University Natural Science ›› 2017, Vol. 38 ›› Issue (8): 1206-1210.DOI: 10.12068/j.issn.1005-3026.2017.08.029

• Management Science • Previous Articles     Next Articles

Relationship Between Manager Characteristics and Work Performance in the Service Industry

TAN Guo-wei, MA Qin-hai, SUN Qi   

  1. School of Business Administration, Northeastern University, Shenyang 110169, China.
  • Received:2016-03-11 Revised:2016-03-11 Online:2017-08-15 Published:2017-08-12
  • Contact: TAN Gou-wei
  • About author:-
  • Supported by:
    -

Abstract: The manager characteristics in the service industry were extracted by applying the behavioral event interview method. A questionnaire on manager characteristics in the service industry was designed, and the model of manager characteristics in the service industry was established based on the results of the questionnaire. Accordingly, an 11-dimensional manager characteristics model was proposed, including decision ability, learning ability, affective intelligence, self-control ability, innovation ability, achievement motivation, social ability, communication ability, leadership, application ability and caring ability. Moreover, an evaluation model on work performance in the service industry was put forward, including task performance and contextual performance. Finally, the relationship model between manager characteristics and work performance was built using the partial least square regression.

Key words: service industry, manager characteristics, work performance, evaluation index, partial least square regression

CLC Number: